A four-module operations suite built to run offline at sea
Ship and shore ran on separate legacy systems, connectivity at sea was limited, and a seafarer's contracts, documents and wages were tracked in none of them together.
1M+ Records
Seafarer records migrated off legacy apps to the cloud.1TB+ Documents
Seafarer documents, photos and certificates digitised and stored on AWS.37K+ Seafarers
Use the Ahoy apps to manage their profile and experience at sea and ashore.
About Synergy Marine Group
- Industry
- Marine
- Investment
- 90,000+ engineering hours
- Timeline
- Five-plus years
- Services
- AI-Native Product Engineering
Synergy Marine Group is the world's third-largest ship management company, running crew, technical and commercial operations across a global fleet.
SoluteLabs designed and built the applications that run those operations: crew management, vessel management, QHSE and crew wages, plus the master-data and admin layer that connects ship to shore.
“SoluteLabs has been very flexible, very agile, and receptive to feedback. They've been improving on quality initiatives as well as on the feedback that Synergy has been providing them from time to time, and that is more important for a customer or a client like Synergy.”
Karthik Krishnamoorthy
Head of Delivery, Digital & Products, Synergy Marine Group
Solution
We worked with Synergy Marine Group for over five years and 90,000 engineering hours, building four core business modules as mobile and web applications rather than one more system to integrate.
The sharpest constraint is the sea itself: the ship app runs entirely offline so a vessel keeps working without a connection, then syncs to the cloud when one is available.
Crew Management
Vessel Management
QHSE (Quality, Health, Safety, Environment)
Portage Bill and Crew Wages
Master Data and Admin
Deliverables
Ahoy, the seafarer's app
- Seafarers manage documents, contracts, LARP, profiles and support tickets from their own device.
- Built in Flutter, on mobile and on the web.
Relief planning and contracts
- The sourcing team manages contracts, extensions and amendments in one place.
- Relief planning and sign-on and sign-off run off the same records.
Seafarer profiles and availability
- Rank, sea time, engine and tanker experience and vessel interests sit on one profile.
- The sourcing team requests availability against a named vessel from that same record.
The offline-first ship app
- Connectivity at sea is limited, so the ship app runs entirely offline and essential operations continue.
- When the vessel has a connection again it syncs to the cloud.
Fleet oversight from shore
- Vessel associations, seafarer lists and pending tasks sit in one web dashboard.
- The shore team sees what is outstanding without asking the vessel.
QHSE alerts, surveys and ideas
- The QHSE team sends alerts, surveys and improvement ideas to seafarers through Ahoy.
- Quality, health, safety and environment reporting runs on the channel the crew already uses.
Portage bill and crew wages
- Wages, allotments, allowances, bonuses, budgeting and reimbursements for the finance and shore teams.
- Payroll that was manual is calculated in the app.
Outcomes
The suite is live across crew, vessel, QHSE and wages. Here is what it carries.
One suite from ship to shore
Crew management, vessel management, QHSE and crew wages run as four connected modules with a master-data and admin layer behind them.
37,000+ seafarers use the Ahoy apps to manage their profile, documents, contracts and support tickets.
The ship app works with no connection and syncs when the vessel is back online.
One record, not four systems
1M+ seafarer records moved off legacy apps to the cloud.
1TB+ of documents, photos and certificates digitised and stored on AWS.
Contracts, extensions, relief planning and sign-on and sign-off sit in one place for the sourcing team.
Five years, 90,000 engineering hours
A design-led engineering partnership across mobile and web, module by module.
Four business modules plus the admin layer, delivered as production applications.
Synergy Marine Group runs the suite today.
Running fleet or field operations on systems that cannot talk to each other?
That is what you just read: crew, vessel, QHSE and wages on one suite, working at sea and ashore. Let's talk about yours.
